Frequently asked questions

No agent can guarantee approval - the final decision always rests with the destination country's embassy or immigration authority. What we do guarantee is an honest upfront assessment: after reviewing your documents, we tell you clearly whether your case looks strong, weak, or needs more preparation, before you commit to anything.

For a straightforward case - a stable job, clean travel history, and a destination with a simple online form - you often can, and we'll say so. People come to us when the requirements are contradictory or recently changed, when documents need translation or legalisation, when a previous application was refused, or when they simply can't risk losing a trip to a paperwork mistake.

No - we review each case before accepting it. If your documents suggest a very low chance of approval, we'll tell you upfront rather than take your money for an application we don't believe in.

Requirements differ by destination and visa type, but usually include a valid passport, recent photos, proof of funds, and a travel itinerary. After the consultation we send you a checklist specific to your case, so you only gather what your application actually needs.

Often, yes. We start by reading the refusal letter, because the stated ground decides the approach: a missing or inconsistent document can usually be fixed for the next application, while a refusal over immigration history or credibility needs a different plan and sometimes more time before reapplying. After that review we tell you whether reapplying now is realistic.

Don't send them through the contact form or social media. Once your case is accepted, we explain how your documents will be collected, stored, and returned, as described in our privacy policy.

Not for the consultation or the document review - both are handled over WhatsApp, email, or a call, and most clients never need to visit. You're welcome at our Jakarta office by appointment if you'd rather hand documents over in person.

Sometimes, and that part can't be delegated to anyone. Several destinations - the US, the UK, Schengen countries, Australia among them - require the applicant to attend an interview or give biometrics at the embassy or visa centre. We tell you at the consultation whether your application needs this, prepare you for it, and handle the booking.

Yes. Families, colleagues travelling together, and tour groups are handled as one case with one checklist per traveller, so linked documents - sponsor letters, relationship proof, shared itineraries - stay consistent across the whole group.

There are two parts: our service fee, and the embassy or government fee set by the destination country. Some cases add third-party costs such as travel insurance, sworn translation, or courier. Indicative service fees per destination are listed on the Services page, and you receive the exact total in writing after the document review - before you pay anything.

Most short-stay applications are decided within 5 to 21 working days after submission, depending on the destination and season. Processing time is controlled by the embassy, so we recommend starting at least a month before you travel.

Yes. You receive updates via WhatsApp or email at each stage: document review, submission, and decision.

Embassy and government visa fees are set by the destination country and are non-refundable if an application is rejected - that is standard across the industry, not specific to UrusVisa. How our own service fee is treated is written into your quote before you pay, so there's no surprise later. We also go through the refusal letter with you and explain what a stronger reapplication would need. This is why we review your case honestly first: we'd rather turn a case down than charge for an application we don't believe has a real chance.